Testimonials

We have been very satisfied with the service we have received from Contac. They are reliable and, we feel confident that we can count on them to deliver our promotional material consistently on time and at very competitive rates.

Sunny Montgomery
Director
Puerto Rico Tourism Company, Canada
To whom it may concern,
Please accept this letter in appreciation for the outstanding service, innovation and quality work that we have received from Contac Services over the several years of working together. The Contac team continuously meets and exceeds our expectations, and provides our company with opportunities that we would otherwise not experience.
We'd have absolutely no hesitation in recommending any of Contac's leading edge services to any company that is looking for a true partner.
Yours sincerely,

Joanna Buckingham
Senior Marketing Manager
Brewster Inc.
When I think of Contac, two words come to mind: reliable and professional.
You, Dede, are absolutely amazing and having worked with you for so many years, we have reached the point where you anticipate what I need. I know I can count on you to get the collateral where I need it to be and on time!
…but what amazes me is when you have called to ask if I need collateral delivered to an event, even before I get the chance to contact you with the order… THAT is service.
Being the only one based in our Vancouver office, I see you/Contac Travel Marketing as an extension of our team.
Thank you and congratulations on a job well done.

Edna Ray
Regional Sales Manager BC/Yukon
Cathay Pacific Airways
On behalf of Ivoclar Vivadent, I would like to extend our thanks for Contac’s years of dedication and the level of service that has been provided to us over the last 10 years. Contac’s professional manner and continued efforts has strengthened our relationship and we look forward to our mutual business success.

Greg Sawchyn
Operations Manager
Ivoclar Vivadent
I would just like to take the time to acknowledge your Montreal staff. They meet every aspect of customer service satisfaction. The employees are always ready to help/answer and act on all of your needs and questions and let's not forget requests.

Franca Corvino
Montreal Sales Coordinator
Signature Vacations
Cathay Pacific Airways Ltd. has been a long time client of Contac Services. It's nice to have a lengthy business relationship with one company like Contac. Contac knows all the festivals, parades and other yearly events that we participate in and are very efficient putting our orders together. They know our stock better than we do and are always more than happy to help find what we are looking for. We value the positive working relationship we have with Contac Services. It's so important to have a company you can count on and over so many years we know how reliable Contac is. We look forward continuing our relationship with Contac for many years to come. I personally would recommend Contac Services to other companies knowing they will receive the best service available.

Fern Cameron
Cathay Pacific Airways
Contac Travel Marketing defines & delivers “superior customer service”
DONE: Right, On Time, On Budget!
The ability of Contac’s management & staff to anticipate the needs of not only our company but those of our selling partners is second to none. Whether it is maintaining a travel agency data base, distributing collateral materials, coordinating ship tours, or solving those “one of a kind” opportunities, Contac understands the specific needs of our company relative to the general industry.
No “cookie cutter/one size fits all” way of doing business. Contac is constantly striving to find new and innovative ways to improve Silversea’s visibility in the marketplace.

Karen Rich-Motis
Regional Sales Director
Silversea Cruises
Many of those involved in business, take good service for granted and you don’t hear about it. Well I like to buck that trend. For the past year I have worked with both Dede and Dawn, and I must say they are as competent and friendly as can be … a true pleasure to do business with. If you are trying to land a new client and want a reference, you’ve got it right here.
Dale Dorsett
Director of Circulation
BIV Media
We are extremely satisfied with all the services they provide us with; the distribution of our sales collateral to the agents, our special and last minute/rush requests. They are very reliable and professional and we have an excellent relationship… I recommend them to all.

J. Charles Cote
Regional Sales Manager, Canada
MSC Cruises (USA) Inc.
These words may be too overused, but what comes to mind is “efficient and effective”. Communication is excellent – we never have to ask twice for something to be done. Whenever we ask for something a little unusual, there is never a problem and always a positive outcome. It continues to be year after year a relationship that we value more than most suppliers, so consistent is another good descriptor. These relationships always come down to the people involved, so you, Dede, are a great asset to CONTAC and to VCM.

Kevan J. Ridgway
President & CEO
Vancouver, Coast & Mountains Tourism Region
If I could clone Dede so all of the customer service people I encounter on a daily basis in and outside of the travel industry the world would be a better place!

Dede and the staff at Contac’s name should be in the dictionary when describing the meaning of customer service. Simply the best; a service that is invaluable to me and conducting business with my travel agent partners!!

Claudia Gallego
Director of Sales – Pacific Northwest and Western Canada
Regent Seven Seas Cruises

Air Canada Vacations has been working with Contac for several years we really appreciate the service they provide to our customers. In our hectic work environment it is nice to know when you send a request it is going to be handled. Keep up the good work!

Nino Montagnese
Senior Director, Sales
Air Canada Vacations
Princess Cruises and Contac have worked closely together for the past 26 years. Contac is a company that specializes in making Princess Cruises look good to all of our travel agent partners. Reliable, proactive and going the extra mile are just a few words to describe this winning organization. We would not hesitate to recommend working with Contac.

Geraldine Ree
Regional Sales Director
Princess Cruises
We would like to compliment our Contac customer service representative, Dede McLean, for her always efficient and cheerful handling of our issues and requirements, regardless of how complicated they may become.

APT has been using Contac for several years and finds their services extremely useful for distributing our brochures in the Canadian marketplace, both from their online website and for customized mailings.

Jenny Thomas
Marketing & Administration
Australian Pacific Touring (APT) Group
Grand & Toy has chosen Contac Services to be a strategic business partner in the design and implementation of our web-based, customer-facing, procurement platform for our services of print, promotional and marketing solutions. Contac complements our business model as it provides a sophisticated combination of software, customer service and distribution, bringing forth the benefits of an integrated solution. The outcome drives an offering that is dynamic, scalable, flexible and easy for our customer to do business with G&T. Along with its sophisticated technologies, Contac will bring forth timely marketing solutions to enable success for any organization looking to drive a clear marketing solution. Throughout our partnership Contac has proven itself to be accommodating and flexible every step of the way. They understand our requirements as well as our needs to bring forth leading edge solutions.
Ann Hazelton, Director of Imaging - Grand & Toy
We have been utilizing Contac Travel Marketing services for over 18 years. Through your expertise and reporting system we are able to monitor our distribution weekly thereby keeping our expenses within budget and our distribution effective. Thank you for this important service.

Lori Perlin
Manager Marketing & Communications
Brewster

Just a little note to let you know that we are very satisfied with your services from the moment we started working with your company. We also have very good comments from our customers, the travel agents, and wish that our partnership will continue to grow.

Danièle Frapper
Sales & Marketing Director
Caribe Sol

As we wrap up the most successful World Police & Fire Games in history, we want to take this opportunity to let you know one of the legacies we have to report is our experience working with Contac Services and the PURL. With 10,500+ athletes, 65 sports and more than 50 venues, our PURL allowed us to not only provide one-to-one, customized communication to our participants around the world, but it also delivered our e-commerce solution too. We couldn't have done it without you! Thank you to you and your team for your initiative, superior project management skills and your excellent customer service throughout!

Stuart H. Ballantyne
Chief Executive Officer
BC 2009 World Police & Fire Games
Contac Services has a long history dealing with Visitors’ Choice guides, but since I have started working here, we have really begun to utilize the range of services offered to clients. Moyez has introduced new levels of service by helping to facilitate a web ordering system that has received many compliments from our distribution partners. We are now able to fulfill orders more quickly and with greater accuracy than ever before. This has led to using Contac Services for more of our distribution. Recent expansion of the print section of Contac’s business led to Moyez assisting us with printing our business cards and quoting on production of our guides. He is always proactive in expanding our business relationship and providing high quality service when providing web or print services. Thank you Moyez for your excellent service, and I look forward to dealing with you in the future.
Victoria Gibson
Publishing Support Executive
Visitors’ Choice Publications

We love working with Contac Travel Marketing. Their friendly and knowledgeable staff make planning shows and fulfilling orders a breeze! I would recommend them to anyone.

Joseline Leroux
Marketing Communications Coordinator
Fun Sun Vacations
Contac Services has always understood our business needs, our priorities and our goals. They continually bring professionalism and a sense of urgency to the table for a variety of fulfillment and distribution challenges we incur. They are truly a business partner and I appreciate Contac going above and beyond the call of duty.

Nick DeSantis
Marketing Manager
Oceania Cruises

Working with Contac Marketing makes my job so much easier. It's truly a six star (if there is such a thing in the collateral business) organization, and no matter what you need or when you need it, the answer is ALWAYS, my pleasure. Working with such fine individuals, like Dawn Pilarski and Dede Maclean is like having a full administrative office right in your back pocket. I couldn't do my job without Contac … nothing is impossible for this exceptional company …. It's all about their attitude and the attention to detail … and having worked with them for over 20 years, it couldn't be better! Congrats to all!

Cathy Denroche
Sales Manager
Canada Crystal Cruises


Contac has provided us with all our collateral fulfillment needs – from trade shows and special events to racking agency shelves. All packages are fully trackable and traced within a matter of mouse clicks and the reporting features are super functional and easy to use. The great service is second only to the friendly staff.

Justin Wegiel
Outside Sales Coordinator
G.A.P Adventures

If someone asked me what we think of Contac's service… I would simply say: Fast. Efficient. Fair. Attentive. That's what we wanted, and that's what we get from Contac.

Robb Lucy
President
Engage Communications

It is with great pleasure that Park’N Fly Montréal is dealing with Contac for the shipping of documents to our travel industry partners. We look forward to continuing to use the professional services of Contac.

Sylvain Lacoste
Senior Account Manager
Park’N Fly Montréal

I have been working with Contac Marketing for approximately 8 years. It is my pleasure to share with you that I only wish all of my encounters with other companies could be as pleasant and as efficient as they are with you and your team. You always go the extra mile for RSSC and keep us on track even when we can't seem to do it. You are an invaluable link to our success and I personally appreciate all you and Contac do for me and Regent Seven Seas Cruises. Thank you for your efforts on our behalf each and every day.

Claudia Gallego
Director of Sales, Western Canada
Regent Seven Seas Cruises

As you know, the Jamaica Tourist Board relationship with Contac is well-known to us. The Montreal Contac staff is very professional, reliable, courteous and attentive to their client's needs. Your expertise allows us to provide a quick and an efficient service towards the agencies in this territory. We are convinced that our partnership will continue to grow.

Louise Paquette
Marketing Representative, Quebec
Jamaica Tourist Board

It is a great pleasure to work with colleagues who have good knowledge in this field, an abundance of experience and the desire to accommodate clients. All this with a smile. Thank you Contac.

Colette Girard
Director of Sales
Jolivac

I have only been using Contac for the last month; I am new to AAT Kings however I have had to ship many things. I know I can send a request and it's taken care of within moments. They are totally reliable and efficient; I appreciate the level of service and professionalism that comes with the name Contac.

Leia Marvin
Sales Manager, Canada
AAT Kings

Collette Vacations has had the pleasure of being serviced by Contac Services for our distribution and fulfillment needs for the past several years. Their dedication to providing the utmost in client service is priority and impeccable. They go above and beyond to ensure their clients' needs are met. Even under tight timelines and difficult situations, their customer service team members are attentive and most pleasant. Contac's turnaround is fast and efficient, and they keep us informed on our distribution and fulfillment. We have the highest regard for Contac and recommend this organization. Best regards,

Christine McLeod
Canadian Marketing Manager
Collette Vacations

Contac Travel Marketing stores, organizes and ships thousands of Visitor's Choice Publications yearly. In the four years that I have personally worked with Contac, not once have I received a complaint from my customers regarding the packages sent by Contac. The people at Contac are extremely professional, courteous beyond words and it has been and continues to be an absolute pleasure doing business with them!

Susan Plamondon
Project Manager/Distribution Coordinator
Visitor's Choice Publications Ltd.

Contac is extremely reliable, consistent and provide a professional approach. I attribute a lot of our success in this region to our relationship with them and their technology.

Cory M. Andrichuk
District Sales Manager, Western Canada
Norwegian Cruise Line

I am very pleased to be working with Contac. The customer service is above and beyond what one would expect from such a large company, they are extremely reliable, professional and make me feel that I am the most important account they have at all times. Contac is top notch!

Brenda Bradley
Sol Meliá
Cuba Resorts

For the past three years, Sultana Tours has been working with Contac Services. The service they provide us is most professional. Whether it is courier or stock delivery, they meet all our deadlines efficiently and their rates are among the best in the market. In the competitive world we live in today, it takes more than that to stay in business with the same company for so long. Contac Services makes it possible with their uniquely skilled and caring staff, who not only serve you, they understand beyond your needs and they go the extra mile. Contac Services is a reliable, fast and accomplished company, and we do not hesitate to recommend their services to anybody.

The Sultana Tours Staff

Contac has done an excellent job for our companies. They have ensured that our brochures are distributed in a timely manner and have worked in partnership with us to improve the efficiency of our distributions. What impresses me most about Contac is their high level of customer service. They are quick to accept responsibility and rectify a problem – which can invariably happen with any brochure distribution company. They are very open minded about listening to our requests – whether it be changing the way invoices are presented, studying our historical costs or working with us to reduce distribution costs by amalgamating distributions between our various companies.

Guy Young
President
The Travel Corporation Canada, Ltd.

We have been using the Contac's services in Montreal for years as our courier services provider for all our travels partners. We appreciate the good service from the CSR's and the drivers.

Huguette Tremblay
Director
Tour Solazur
What can I say about Contac and their team? It truly has been a privilege to be in a business relationship with Contac. They have done an outstanding job of ensuring that our product gets delivered on time and their commitment to Customer Service has been extraordinary. We look forward to continuing to foster this great relationship.
Hanif Manji
Team Lead, Inside Sales
WestJet

Tours Chanteclerc has been working with Contac Travel Marketing sincc September 2005. We would like to thank you for the quahty of your servicc, your effectiveness, the professionalism of your team and especially our day-to-day contacts as Elaine Delorme, Estelle Pelletier or Jean-François. It is a great pleasure to have Contac Travel Marketing as our distribution supplier as it is a very important side of our industry, the tourism. Thank you again and we hope our great collaboration will go on for many years.

Khalida Terrada,
Marketing Director
Tours Chanteclerc

Tours Hai International, wholesaler in travel, would like to thank Contac for their excellent work in managing the fulfillment and distribution of our brochures. Inventory count is complete and exact at all times. The customer services and the warehouse staff are very helpful and cooperative. Deliveries to our travel clients always arrive in a timely manner. We appreciate this excellent partnership. We are pleased with Contac and we hope to work together for a long time to come.

Michel Larivière
Marketing Director
Tours Hai International
Contac's staff is very friendly, helpful and provides professional services. Contac has a very user friendly website. The website is easy and it's an efficient way to keep track of our inventory. Contac is reliable and they do not hesitate to be proactive in assisting our travel agents with their requests on our products available to them.

Vèronique Chocron
Inside Sales
Club Med

Contac treats its clients with the utmost respect and always delivers when called upon. Their customer service is top notch and anyone can feel at ease when dealing with the reps and management of such an organization.

Alex Mantios
Inside Sales Coordinator
GLOBUS family of brands, Globus, Cosmos, Monograms, Avalon

Contac Travel Marketing continues to have a solid relationship with Trek Holidays after six years. As a tour operator we appreciate their superb distribution management practices that have added value to our relationships with the retail travel trade. Their commitment to the utilization of technology to improve distribution chain management has been both valuable to us as a supplier and the travel agents across Canada ensuring timely and efficient delivery of materials. We appreciate their continued emphasis on being proactive in anticipating and accommodating our needs. We look forward to a mutually beneficial partnership in the years to come.

Chris Ronneseth
Sales Manager
Trek Holidays

As the representative for the Quebec Office of Tourism of Virginia Beach and as a client of Contac Services for many years, I am very pleased with Contac's excellent services and dedicated staff. Contac always listens to our needs, and the CSR's manage to help us out whenever we need assistance. I would like to take this opportunity to give a big thanks to the whole team at Contac Services. Thank you for all your hard work!

Barbara Simon
Quebec Representative
Virginia Beach Tourism Board
We have found the personnel at Contac Services to be personable and very accessible. The overall quality of service provided is consistent and reliable and it is definitely reassuring to leave last minute, urgent and important deliveries in their very capable hands.

Paula Thompson
SuperClubs
Canada

Our requests provided to Contac are done accurately and on time. Contac has always been on top of our account and helps us with any questions or concerns we may have. I have personally found that Contac has always gone that extra mile for Thomas Cook Canada.

Flemming Friisdahl
Vice President, Thomas Cook
Canada Sales Canada
Delivering the right message to the right audience when it's wanted is a critical success factor for Vancouver, Coast & Mountains Tourism Region. That's when Contac's super efficient, highly effective brochure distribution system goes to work. Communication 24/7 is the key, and Contac excels everywhere.
Kevan J. Ridgway
President & CEO
Vancouver Coast & Mountains
Fun Sun Vacations has been working with Contac for many years now and we have always appreciated the high level of service that we have received. Once I forward my request to Contac I know that the task will be completed on time and I don't have to give it a second thought.

Terry Vander Linden
Director of Marketing
Fun Sun Vacations

Alaska Airlines Vacations has enjoyed a wonderful relationship with Contac over the span of several years. From fulfilling travel agent requests to handling our direct mailing efforts, Contac has provided excellent service.

Adrienne Porter
Leisure Marketing Executive
Alaska Airlines Vacations
We look to Contac for warehouse storage and distribution of brochures to hundreds of travel agencies across Canada. When our latest brochures are ready to go out to agencies, Contac's ability to deliver in bulk is dependable, efficient and cost effective. They are able to manage our inventory levels so that we have information at our finger tips and can deliver anywhere from 10 to 100 brochures to an individual agency, consumer or trade travel show when there is a demand. Contac's delivery capabilities have enabled The Travel Corporation brands to maintain a high level of communication and commitment between our head office and its clients across Canada. They contribute to our success in today's travel industry by providing a solid performance and reliable partnership experience.

Jeff Element
President
The Travel Corporation (Canada)

The Client Service Representatives do not seem to know the "No" word. They know "Let me see what I can do". I know when I ask for something that if it is at all possible, then it will be done. Even though there have been major changes in the way travel organizations do business over the last few years, the Contac Team remains committed to doing their best to work with their Travel Clients.

Joy Jackson
Sunwing Vacations

Holland America Line has been doing business with Contac for over 30 years…I have been very pleased with the level of service I personally have experienced.

Talia Thepvongsa
Holland America Line

Contac has always gone above and beyond in customer service. Contac looks for opportunities to enhance our product and results to give it maximum exposure and value for our money spent. Thanks Contac for always thinking about our bottom line and our reputation.
Elly Johnson
Business Development Manger, Canada
Bermuda Department of Tourism

We wanted to tell you how much we appreciated working with you again since last month I Your team has always given us full support and we are looking forward to high season when all the orders will be arriving back-to-back! I am convinced you will handle them with the same professionalism you've shown us in the past 6 years working together between the different companies. Thank you for taking care of our account.

Gina Manamo
Sol Meliá Cuba Canada

Contac's professional team constantly manages to meet the demands of our fast-paced environment; their reliable and efficient service always delivers to our expectations.

Donna Coté
Mark IV

The personalized Avril Lavigne concert guide was an enormous undertaking, the first of its kind in the music industry, and Contac's knowledgeable team provided support throughout the entire development process, ensuring we met deadlines while delivering a quality product to Avril fans.

Nettwerk Music Group