Contact Us
Employment Opportunities
Senior Client Service Representative Toronto
Since 1978, Contac Services Incorporated has serviced the travel industry with distribution and fulfillment services in the North American market. Today, Contac remains committed to the travel industry and is growing in new business verticals such as in financial, government, education and automotive sectors with broader service offerings including: variable data digital print services, secure storage, distribution and fulfillment, IT services, and marketing on behalf of its clients. Contac has offices in Toronto, Montreal and Vancouver. Our goal is to continue to develop and expand both our Company and our people. We are currently seeking a Senior Client Services Representative to join the Toronto based team.
The successful candidate will be responsible to ensure a unique and invaluable liaison between the corporate client, the Client Services Representative (CSR) Team, the production/shipping staff and all levels of management. Providing excellence in customer service along with a dedicated proactive attitude is an essential component of the Senior Client Service Representative role. The goal is to achieve a true balance between efficiency, satisfaction, success and profitability.
Reporting to the Director, Client Services, the Job Duties and Responsibilities include, but are not limited to:
- Customer service, build and maintain a productive customer relationship while ensuring an efficient process that reduces and eliminates errors and meets cycle time requirements. Identify and resolve issues that arise in the process.
- Bulk distributions include scheduling of shipments, receiving and organizing customs clearance for overseas shipments. Monitoring inventory and managing cost effectiveness of organized distribution and risk management to ensure efficiency.
- Administrative duties - chairing meetings/conference calls and recording minutes.
- Web Management of detailed tiered lists of maximum/minimum requirement for agent orders. Formatting files for posting to include descriptions of products, banners and other related items. Accurate maintenance/updating of stock (control).
- Inside sales include customized services to individual clients to encourage client participation in various promotions.
- Accounting responsibilities include preparing invoices, quoting, stat reports and month end reporting.
- Supervisory role provides leadership, support and ongoing guidance to CSR team.
- Quality assurance check - understands all disciplines and uses best practices and solutions to provide a check of project deliverables.
- Build strong relationships in order to work effectively with key related departments, carriers etc.
- Create internal procedures and assist to enhance systems in order to maximize process effectiveness.
- Other duties as assigned.
The ideal candidate will have studied and at least 5 years experience in the following area: Travel Industry, Customer Service, Distribution, and Warehousing and Supervisory skills. Candidate should possess excellent communication and documentation skills, both written and verbal. The successful incumbent will also maintain great attention to detail, multi-task and prioritize, and be able to work under time constraints in a professional manner while working under minimal supervision. Having the ability to adapt to high pressure/high volume seasons and understanding basic geography relating to shipping schedules is important. Basic math skills and proficiency with MS Office package/Internet use a must; while the languages of French and/or Spanish is an asset.
This position offers a competitive compensation and benefits package. If you describe yourself as a team player, enthusiastic, possess a high level of integrity and the willingness to make a significant contribution, we invite you to apply for this opportunity.
Please send your resume and salary requirements to one of the following:
Contac Services Inc.
Human Resources Department
6600 Dennett Place
Delta, BC
V4G 1N4
Fax: (604) 940-4241
careers@contacservices.com
To find out more about Contac Services, please visit www.contacservices.com