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eConcierge™

Contac's eConcierge™ is a personalized, value-added service that offers travellers convenience, connectivity and information about every aspect of their vacation packages. With eConcierge, a personalized website (PURL) and optional holiday resource booklet are dynamically generated based on each guest's unique profile and itinerary.

The eConcierge platform is a complete travel resource for guests leading up to their vacation. In addition to providing flight and destination information, virtual tours, weather and flight status updates, eConcierge offers guests the convenience of booking tours and entertainment, travel insurance, car rentals and restaurant reservations online. Lonely Planet guide books and travel gear are also available for purchase, while a built-in application allows guests to create and print customized photo books. eConcierge is fully integrated with social networking sites such as Facebook, allowing travellers to share photos and itinerary details with family and friends.

The eConcierge platform can be accessed online or placed on the guest's desktop for easy reference, and allows users to access past and future trips simultaneously. An invaluable means to increase incremental revenue, eConcierge encourages the development of mutually beneficial partnerships with travel suppliers.

eConcierge™ is a complete marketing and customer retention solution that offers an unparalleled means for travel suppliers to interact with customers, increase referrals and diversify revenues.

"What can I say about Contac and their team? It truly has been a privilege to be in a business relationship with Contac. They have done an outstanding job of ensuring that our product gets delivered on time and their commitment to Customer Service has been extraordinary. We look forward to continuing to foster this great relationship."
Hanif Manji Team Lead, Inside Sales, WestJet
"Fun Sun Vacations has been working with Contac for many years now and we have always appreciated the high level of service that we have received. Once I forward my request to Contac I know that the task will be completed on time and I don't have to give it a second thought. That is a great comfort for me as I know that we all have enough to do as it is. Thank you!"
Terry Vander Linden Director of Marketing, Fun Sun Vacations
"Contac's staff is very friendly, helpful and provides professional services. Contac has a very user friendly website. The website is easy and it's an efficient way to keep track of our inventory. Contac is reliable and they do not hesitate to be proactive in assisting our travel agents with their requests on our products available to them."
Vèronique Chocron Inside Sales, Club Med
"The Client Service Representatives do not seem to know the "No" word. They know "Let me see what I can do". I know when I ask for something that if it is at all possible, then it will be done. Even though there have been major changes in the way travel organizations do business over the last few years, the Contac Team remains committed to doing their best to work with their Travel Clients. We appreciate that."
Joy Jackson Supervisor, Events & Promotions, Sunwing Vacations
"Contac treats its clients with the utmost respect and always delivers when called upon. Their customer service is top notch and anyone can feel at ease when dealing with the reps and management of such an organization."
Alex Mantios Inside Sales Coordinator, GLOBUS family of brand, Globus, Cosmos, Monograms, Avalon
"Alaska Airlines Vacations has enjoyed a wonderful relationship with Contac over the span of several years. From fulfilling travel agent requests to handling our direct mailing efforts, Contac has provided excellent service."
Adrienne Porter Leisure Marketing Executive, Alaska Airlines Vacations
"Through your expertise and reporting system we are able to monitor our distribution weekly, thereby keeping our expenses within budget and our distribution effective. Thank you for this important service."
Lorin Perlin Brewster
"Holland America Line has been doing business with Contac for over 30 years...I have been very pleased with the level of service I personally have experienced."
Talia Thepvongsa Holland America Line
"Contac is extremely reliable, consistent and provide a professional approach. I attribute a lot of our success in this region to our relationship with them and their technology."
Cory M. Andrichuk District Sales Manager, Western Canada, Norwegian Cruise Line
"Contac Services has always understood our business needs, our priorities and our goals. They continually bring professionalism and a sense of urgency to the table for a variety of fulfillment and distribution challenges we incur. They are truly a business partner and I appreciate Contac going above and beyond the call of duty."
Nick DeSantis Marketing Manager, Oceania Cruises
"Princess Cruises and Contac have worked closely together for the past 26 years. Contac is a company that specializes in making Princess Cruises look good to all of our travel agent partners. Reliable, proactive and going the extra mile are just a few words to describe this winning organization. We would not hesitate to recommend working with Contac."
Geraldine Ree Regional Sales Director, Princess Cruises
"Air Canada Vacations has been working with Contac for several years we really appreciate the service they provide to our customers. In our hectic work environment it is nice to know when you send a request it is going to be handled. Keep up the good work!"
Nino Montagnese Senior Director, Sales, Air Canada Vacations
"I have only been using Contac for the last month; I am new to AAT Kings however I have had to ship many things. I know I can send a request and it's taken care of within moments. They are totally reliable and efficient; I appreciate the level of service and professionalism that comes with the name Contac."
Leia Marvin Sales Manager, Canada, AAT Kings
"Contac has always gone above and beyond in customer service. Contac looks for opportunities to enhance our product and results to give it maximum exposure and value for our money spent. Thanks Contac for always thinking about our bottom line and our reputation."
Elly Johnson Business Development Manger, Canada, Bermuda Department of Tourism
"If someone asked me what we think of Contac's service... I would simply say: Fast. Efficient. Fair. Attentive. That's what we wanted, and that's what we get from Contac."
Robb Lucy President, Engage Communications
"Committed to customer service, website is very effective and easy to navigate, a streamlined approach to the way we do business."
Justin Wegiel Corporate Fulfillment & Outside Sales Coordinator, G.A.P Adventures
"MSC-Cruises have been using the services of Contac for a few years now and we are extremely satisfied with all the services they provide us with; the distribution of our sales collateral to the agents, our special and last minute/rush requests. They are very reliable and professional and we have an excellent relationship... I recommend them to all."
J. Charles Cote Regional Sales Manager - Canada, MSC Cruises (USA) Inc.
"We have been very satisfied with the service we have received from Contac. They are reliable and, we feel confident that we can count on them to deliver our promotional material consistently on time and at very competitive rates."
Sunny Montgomery Director, Puerto Rico Tourism Company, Canada
"I am very pleased to be working with Contac. The customer service is above and beyond what one would expect from such a large company, they are extremely reliable, professional and make me feel that I am the most important account they have at all times. Contac is top notch!"
Brenda Bradley Sol Media Cuba Resorts
"We have found the personnel at Contac Services to be personable and very accessible. The overall quality of service provided is consistent and reliable and it is definitely reassuring to leave last minute, urgent and important deliveries in their very capable hands."
Paula Thompson SuperClubs Canada
"Our requests provided to Contac are done accurately and on time. Contac has always been on top of our account and helps us with any questions or concerns we may have. I have personally found that Contac has always gone that extra mile for Thomas Cook Canada."
Flemming Friisdahl Vice President, Thomas Cook Canada Sales Canada
"Delivering the right message to the right audience when it's wanted is a critical success factor for Vancouver, Coast & Mountains Tourism Region. That's when Contac's super efficient, highly effective brochure distribution system goes to work. Communication 24/7 is the key, and Contac excels everywhere."
Kevan J. Ridgway President & CEO, Vancouver Coast & Mountains
"Contac's professional team constantly manages to meet the demands of our fast-paced environment; their reliable and efficient service always delivers to our expectations."
Donna Coté Mark IV
"The personalized Avril Lavigne concert guide was an enormous undertaking, the first of its kind in the music industry, and Contac's knowledgeable team provided support throughout the entire development process, ensuring we met deadlines while delivering a quality product to Avril fans."
Nettwerk Music Group

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